Frequently Asked Questions

It typically takes about 1 hour for your carpets to dry. Usually the rooms we clean will be dry by the time we leave. Drying time of a carpet however, is regulated by humidity and air flow to the room. If the relative humidity of the air in the room is high or at saturation level, drying time can be longer than one hour. In these situations, air conditioning or heat, depending on the time of the year, will help speed the process.
Drying time for upholstery is very difficult to predict. Not only do the above mentioned environmental issues impact drying time but the material will have a significant effect as well. As a general rule, expect most upholstery to take up to 24 hours to dry.

Our cleaning solution is water based and completely safe for children and pets. Some of our stain removal and disinfectant products may contain more aggressive agents which children or pets should stay away from while they are still wet. As a general rule, keep your children and pets from lying or playing on damp carpet or upholstery.

The carpet may be walked on with clean feet, socks or shoes while damp. Activity on the carpet should be limited to this foot traffic until the carpet is dry. The upholstery should be allowed to dry completely before returning the cushions and pillows to their
usual places.

No. As part of our cleaning process, we will vacuum your carpets.

No. We’ll move most of the furniture including sofas, chairs, end tables, dining tables, etc. Once we move your furniture, we’ll clean the carpet and return it to its rightful place. We refrain from moving items that we may damage including entertainment centers with electronic equipment on them, display cases with delicate items, china cabinets which are full of china and large bookshelves. We are glad to move these items if they are emptied of valuables. We do suggest you removes any breakable items from table tops, etc. We also do not move items that are too heavy to move (such as pianos or pool tables), or items where there is simply no place to put them while cleaning, such as beds.

It is not necessary that you be home while your carpet is cleaned because our cleaning technicians are thoroughly trained professionals you can trust. In order to provide the best possible cleaning, we do recommend that someone is home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet.

We understand that the schedules change and you can’t always keep your appointments. We are typically very happy to work with you to find a more convenient time, should a conflict arise in your schedule. Since our other customers and employees depend upon our schedule, we ask that you give us at least 48 hours notification of a cancellation. This allows us an opportunity to service another person who may be in need of service. Cancellations with less than 48 hours notification are subject to a $75.00
cancellation charge.

We accept checks, cash and all major credit cards (Visa, MasterCard, American Express and Discover)

We are happy to work with you to correct any situation that leads to your dissatisfaction. We want to keep you as a customer for life and are committed to doing whatever it takes to make you satisfied. If you are unable to find the information you are looking for, please call us or email us at heavensbesthvny@gmail.com.